Instead of replacing the elevator, he reprogrammed the door delay to 4 seconds during rush hour and added a “hold” button for loading. He also installed small mirrors near the call buttons—a psychological trick that reduced impatient button-pressing.
End of adventures.
And that’s why they called him Tom XL—not because he was large, but because his thinking left extra-large room for improvement in every system he touched. the adventures of tom xxxl