Soporte Autogestión Mppe -

They fixed 8 computers by cleaning dust and reseating RAM. The Second Week: Don Ezequiel showed them how to identify a blown capacitor (bulging top). They harvested working capacitors from 5 utterly dead boards. The Third Week: 27 computers worked. The remaining 5 became "donors."

The data was beautiful. Ticket resolution time dropped from 90 days to 4 days for local issues. But more importantly, soared. A survey asked: "Do you feel the MPPE supports you?" Before: 12% yes. After 6 months of Soporte Autogestión: 89% yes. Part IV: The Deep Lesson (For the Reader) One year later, a hurricane-level storm flooded the lowlands of Barlovento. Ten schools lost all electronics. soporte autogestión mppe

But Luis, the Director of Infrastructure, realized something radical. "We are trying to pump water uphill," he told his team. "We cannot fix every screen in the country. We must teach the schools to fix themselves." Luis didn't launch a new software platform. He launched a philosophy: Soporte Autogestión . They fixed 8 computers by cleaning dust and reseating RAM

Schools were paralyzed. Teachers stopped using the (educational laptops). Administrators reverted to paper. The Minister declared a state of "technological siege." The Third Week: 27 computers worked

When Luis finally arrived with official supplies, the Barlovento schools already had 60% of their computers running. A 17-year-old student named had set up a mesh network using old routers and extension cords powered by a neighbor’s generator.