“Our algorithm doesn’t know ‘friend,’ sir. It sees unusual patterns. But don’t worry—we can unblock it. You just need to follow the process.”
“No, no, no.” He refreshed the app. Same red banner. Tried the ATM? Transaction declined. Tried UPI? Account restricted.
He asked Suresh, “Why didn’t they just ask me first instead of blocking?” how to unblock kotak mahindra bank account
Suresh clicked through his system. “Your last transaction was a ₹49,999 transfer to a crypto exchange yesterday. Then two failed login attempts from a new device. The system flagged it as suspicious activity .”
His KYC was 3 years old. The bank asked for a re-verification via video call (done in 5 minutes right there at the branch using their tablet). “Our algorithm doesn’t know ‘friend,’ sir
His heart stopped. Not because he was broke—but because in thirty minutes, his daughter’s international school fees were due. And his client’s payment for the UX project was supposed to hit that account in two hours.
Here’s what actually worked, written in the back of an envelope he still keeps in his wallet: You just need to follow the process
“My account is blocked. I don’t know why. I haven’t done anything wrong.”
