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“Ma’am, the call was placed using the inmate’s unique PIN. Our system does not distinguish who physically pressed the buttons. The advance pay is non-refundable.”

Carmen sat up, the thin blanket pooling around her waist. One hundred and fifty dollars. That was almost half her weekly take-home pay from the diner. And she hadn’t sent it. global tel link advance pay

She stared at the message. She hadn’t authorized any of it. But her phone number was attached to Marcus’s account as the “responsible party.” In GTL’s byzantine billing system, that made her liable for any overages, any premium calls, any "feature use" fees. When she finally got through to a customer service representative in the Philippines, the woman’s voice was polite but immovable. “Ma’am, the call was placed using the inmate’s

Her first instinct was a cold, familiar dread. Marcus was her younger brother, three years into a six-year sentence for possession with intent. He was a gentle giant who’d gotten tangled with the wrong cousin. He wasn’t a schemer. But the past two years had taught her that inside the walls of Northfork, even gentle men learned to scheme. One hundred and fifty dollars

“I didn’t send it, Marcus,” she said, pressing the phone hard against her ear. “Someone else did. Did you ask someone to put money on your books?”

The next morning, Carmen’s phone buzzed with another automated message: “Your GTL Advance Pay account balance is zero. A recent call from Inmate 847291 to a third-party conference line has exhausted your funds. Thank you for using GTL.”