Manulife Executive Leadership / Board of Directors Date: October 2024 (Updated for 2026 context) Document Type: Strategic White Paper 1. Executive Summary Manulife Financial Corporation, a leading international financial services provider, is at a pivotal moment where technological innovation meets customer-centric service. Generative Artificial Intelligence (GenAI) presents a transformative opportunity to reimagine core business functions—from underwriting and claims processing to wealth management and customer engagement.
Generative AI at Manulife: Driving Operational Excellence, Personalization, and Responsible Innovation genai at manulife
