I noticed my downpipe was completely blocked after a heavy storm – water was overflowing and soaking the wall. I called [Company Name] and they arrived within [e.g., two hours] as promised.

Very disappointed. I called [Company Name] for a blocked downpipe. The plumber arrived late, spent about 10 minutes poking a stick into the pipe, and declared it fixed. He charged me £[X] for what looked like a temporary patch.

The technician, [Name], was professional and efficient. He diagnosed the issue quickly (a build-up of moss and a compacted leaf nest) and used high-pressure jetting to clear it. He also took the time to check the other downpipes and offered advice on installing a gutter guard to prevent recurrence.

I hired [Company Name] to unblock my downpipe. The good news is that the blockage is now gone and the pipe is working properly again. The technician used a drain rod and managed to clear the debris fairly quickly.

Solved the problem, but communication could be better

However, the experience wasn't perfect. The call-out fee was higher than quoted on the phone, and the arrival window was three hours late without any update call. The work itself was fine, but I felt rushed. If you just need the job done and don't mind waiting, they’re okay. But for better service, I might look elsewhere next time.

Fast response and cleared a stubborn blockage

Ineffective and overpriced – blockage returned the next day

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