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Keep automation for repeatable, low-emotion tasks (password resets, scheduling, data entry). Keep humans for judgment, empathy, and exceptions .

✅ Automated: Appointment reminders. ❌ Automated: Handling a billing dispute. 3. No failure mode designed The mistake: Your automation assumes everything works perfectly. When a form field is missing or an API fails, the whole system stops — silently. autosoft

Add a monthly Zap or Make scenario that flags incomplete records. 5. Setting and forgetting The mistake: You build an automation, it works for three months, then breaks. You don’t notice for weeks. ❌ Automated: Handling a billing dispute

Which of these mistakes have you made? Reply and let me know — I’ll send you a one-page automation checklist. Brought to you by AutoSoft — building automations that actually save time. When a form field is missing or an