We kept the async workflows. We kept the brutally honest error messages. We kept the accessibility defaults. But we threw away the panic.
In response, 2020 became the year of .
Visual design shifted toward . High contrast. Large touch targets. No more tiny, gray, "subtle" text that required a magnifying glass. 2020 software design
When every meeting went virtual, captioning became mandatory—not just for the hearing impaired, but for the person whose kids were playing drums upstairs. Keyboard navigation became critical—not just for motor disabilities, but for the user whose mouse battery died and they couldn't find a AA battery anywhere. We kept the async workflows